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128 Bit Security

Roccbox Frequently Ask Questions

What is included with a Roccbox? 

Included in your Roccbox order is a Roccbox wood and gas fired oven, gas burner, wood burner, pizza peel, Roccbox hopper tool and user manual.

Have a look at this video to see what you get: htt

ps://youtu.be/Z0VnZzQ678w 

Is Roccbox portable? 

Yes, Roccbox can be used for camping holidays, beach trips, to the park, in the garden – pretty much anywhere you like! Roccbox has been designed to be portable: the retractable legs make for easy storage, the burners can be twisted on and off simply and the stone is securely fixed in place, to avoid accidental damage or it slipping out.

The additional Roccbox Cover, which is fantastic for keeping Roccbox secure and snug in all sorts of weather, has a carry strap incorporated.

How much does Roccbox weigh? 

Roccbox itself weighs just 20kg. It is super portable, compact and lightweight. The Roccbox package as delivered, (with burners, pizza peel, hopper tool and user manual) weighs in at 29kg.

What can I cook in Roccbox?

You can cook almost everything that your conventional oven can cook, only faster and with better results!  Roccbox allows you to:

  • Cook authentic Neapolitan pizza in 60 seconds- puff up the crusts and melt cheese like never before
  • Bake flat breads and pastries to perfection
  • Beautifully char steaks in the oven’s intense dry heat
  • Produce mouth-watering crackling/crispy skin, by rendering down the fat from joints of meat/fish
  • Roast or grill your favourite meat, fish and vegetable dishes

Head to Kitchen for more inspiration

How long does Roccbox take to heat up? 

You can expect your Roccbox to be up to temperature in around 20-30 minutes on gas and about 40 mins on wood. However there are a number of factors that could affect this, such as: ambient temperature, weather conditions, how dry your fuel is and which fuel you are using.

Is the oven insulated? 

Yes! Roccbox internal dimensions, coupled with dense insulation in the body of the oven and cooking floor, along with the rolling flame ensure even heat distribution and an effective cooking environment

Does Roccbox have a stone floor? 

Roccbox uses commercial grade technology & materials. The 19mm cordierite stone is the right thickness to give consistent cook, but cools off within a reasonable timeframe.

How much smoke does Roccbox produce?

Not much at all. Expect a small amount of smoke whilst the oven is getting up to temperature. Otherwise, Roccbox is relatively smokeless.

How much wood does the oven use?

Depending on external ambient conditions and the type of wood that you are using, you can expect to use a small bag of kindling per hour in the oven.

What is the best wood to use?

We always recommend kiln dried, hardwood kindling, with a maximum moisture content of 12%. They have a very low moisture content meaning they burner really efficiently and get your Roccbox up to temperature in no time.

How many people can Roccbox cater for?

Depending on external ambient conditions and the type of wood that you are using, you can expect to use a small bag of kindling per hour in the oven.

How much maintenance does Roccbox need?

Due to the high temperatures that Roccbox reaches, the cooking floor is relatively self cleaning, burning away any leftover food residue – ideal! As for externally, Roccbox can be cleaned with standard household cleaning products that are suitable for silicone and stainless steel.

Have a watch of this video, in case you do want to give Roccbox a spring clean: https://youtu.be/_CmG2l2tcXQ 

What if I am in a smoke restricted area?

Not to worry, Roccbox falls into the same category as a household BBQ and produces less smoke than one.

Can you use Roccbox indoors?

Roccbox is an outdoors only certified product so we are unable to advise on its use indoors.

I’m not from the UK, can I still get a Roccbox?

Yes! Roccbox is available in the UK, EU, US, Canada and AUS!

Transit Times

  • UK –   1-6 working days
  • EU –   1-6 working days
  • US –   2-10 working days
  • Canada – 2-10 working days 
  • AUS – 2-7 working days

We also have distributors  in Israel: www.450c.com

Which gas should I buy?

In the UK, we recommend using a Propane LPG patio gas bottle. The Calor gas 5kg bottles are readily available at hardware stores and garages and last for around 20 hours on full heat. Anything less than 5kg might result in your oven underperforming, due to the lack of pressure coming through.

Can you use Roccbox on natural gas?

Roccbox has only been certified for use with Propane and Butane. It is provided with a propane regulator however this can be changed to a Butane regulator if necessary. With this in mind, we are unable to advise on its use with natural gas and we don’t have any plans for a conversion kit at the moment. Sorry!

Product Support

My oven isn’t getting up to temp on wood, what can I do?

For optimum temperatures, we recommend using a kiln dried hardwood kindling with a below 12% moisture content (preferably ash, oak or beech). The pieces should be around 13cm long and 2.5cm thick or smaller if available. Keeping your hopper door shut as much as possible will also help that temperature climb. If your wood is stored outside is it likely to be taking on moisture, so we recommend storing your wood in a dry place. You could also kiln dry your wood yourself in a conventional oven on low heat.

This video might also be of help: https://youtu.be/yZ_ksTa_CF4 

My gas burner is not sparking, what can I do?

Normally this issue is caused by the tip being knocked and then not creating a large enough spark to light the oven. See example of how this should look below. If yours does not look like this, we suggest moving the metal tip with some pliers or similar to sit around 5mm from the top of the oven and this should then spark.

My wood/ gas burner is stuck on

If you are unable to twist this out by hand, we suggest using a rubber mallet to tap the hopper shoot gently. If not, use an allen key to remove the plate that holds the rope seal in place, this should then also release the burner.

My silicone jacket is expanding when hot

This is completely normal and to be expected! It is the trapped air between the silicone and the insulation jacket and this expands when it gets hot as an added safety precaution.

My Roccbox has arrived with a crack in the stone, can I use it? 

It sounds as though your Roccbox has unfortunately been damaged in transit, please send us a photo showing this before using the oven and we will do our best to replace this as soon as possible for you.

Will the regulator provided fit the gas bottles in my country?

For the EU and UK, we only currently provide the one 37mbar push fit regulator apart from Germany where we provide a 50mbar burner. In the US and Canada we provide a 28mbar screw fit regulator. In Australia it is a left thread, 30mbar screw fit regulator.If you need an alternative one to this, we would recommend you go to a local hardware store to pick up the correct one for your territory.

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